Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Any incorrect address details will often result in the parcel being returned to the sender, in which case you will be charged for re-delivery. Terazio will not be responsible for any misplaced or unclaimed parcels by the courier company.
Orders can take up to 1-3 business days to be processed. Delivery time is generally within 7 business days and may be extended depending upon the destination country or any unforeseen delays. Please note that all taxes, duties and VAT are paid and included once the order is placed for countries below (DDP) Delivery duties paid;
If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you. We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics, pandemic or bad weather), we’ll let you know as soon as possible.
International deliveries for the below 7 countries may be subject to additional applicable taxes, VAT’s and duties which are are paid and included in the order placed by the customer for countries below (DDP) Delivery duties paid;
No additional payments are required to be paid for duties,fees, VAT or taxes when the order is placed and is in shipping process for the customer’s place of residence.
RETURNS & REFUNDS
Should you receive an incorrect or faulty product please immediately contact us within 24 hours of receiving the product. The product needs to be returned within 14 days with return shipping label. Upon receipt of the returned product we will assess its condition before authorizing a refund or exchange. The product to be returned/exchanges must adhere to our Return Policy.
Local Returns & Exchanges
For Local orders, customers in Kuwait can return or exchange the product under free delivery for a first time request. For any further requests, customers must pay 3KD when returning the product of that order for return & exchange.
International Returns & Exchanges
For international shipping returns or exchange, customers must pay shipping charges applied and the shipping charge price may vary depending upon the destination.
If you receive your product and it has been damaged during shipment, please email us at [email protected] right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly.
We reserve the right to accept or reject a returns and refund request at sole discretion. We do not accept requests in the following circumstances:
In the event you choose a cancellation, depending on where you live, we may refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the Vendor(s) you ordered from.
For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on [email protected]