Returns & Refunds Policy

RETURNS & REFUNDS 

Should you receive an incorrect or faulty product please immediately contact us within 24 hours of receiving the product. The product needs to be returned within 14 days with return shipping label. Upon receipt of the returned product we will assess its condition before authorizing a refund or exchange. The product to be returned/exchanges must adhere to our Return Policy.

Local Returns & Exchanges

For Local orders, customers in Kuwait can return or exchange the product under free delivery for a first time request. For any further requests, customers must pay 3KD when returning the product of that order for return & exchange. 

International Returns & Exchanges

For international shipping returns or exchange, customers must pay shipping charges applied and the shipping charge price may vary depending upon the destination.

Returns Policy

  • For a returns request to be accepted, products must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • All Footwear and accessories products must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • Please note that when trying on footwear, do take care not to mark the soles or damage the shoe box.
  • In the event an item has a tag or brand tag attached, it must be returned with the tag in its original position.
  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
  • Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.
  • All Jewellery items must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

  • Please take care when trying on your purchases and in order to return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Damaged products

If you receive your product and it has been damaged during shipment, please email us at info@terazio.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly.

We reserve the right to accept or reject a returns and refund request at sole discretion. We do not accept requests in the following circumstances:

  • Return/Refund request is made after 14 days from the date of receiving the product.
  • Product is used and damaged by the Customer
  • Incomplete product or partial order
  • Fraudulent Return/Refund request

CANCELLATIONS

In the event you choose a cancellation, depending on where you live, we may refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the Vendor(s) you ordered from.

Please view our Terms & Conditions/Terms of Use for further information on cancelling an order by contacting our Customer support team for assistance.

 

CONTACT US

For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on info@terazio.com.

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